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An elevator communicator is an essential part of the equipment of modern elevators

We will probably realize the integration of an elevator communicator, or voice gateway, only when the elevator stops and we start pressing the bell button. However, the elevator communicator does not only ensure connection with the monitoring center, but also many other functions required for the elevator operation and the elevator surveillance.

Voice gateways play a major role in the two-way communication and elevator safety

Communication systems are necessary to ensure the safety of people using the elevator. The communication is crucial especially in times of emergency. Conventional intercom systems might not be sufficient. Thanks to the use of state-of-the-art communication technology using an elevator communicator, voice gateways are able to bridge communication gaps.

The voice communication via the speaker and microphone in elevators is common among simple elevator communication systems. But for many people with hearing or speech difficulties, such communication is difficult or completely impossible.

Voice gateways go beyond conventional systems. They allow the transported persons to choose the method of communication using text or e.g. video. Voice gateways provide problem-free communication through spoken, written or visual leads, ensuring that no one is left without help or unable to communicate critical information in a case of emergency.

Voice gateway as part of the building

By integrating modern voice gateways with building management systems, it is possible to ensure centralized control and monitoring. Through the integration, elevators, security personnel and building administrators are able to communicate with each other in real time.

Remote monitoring and diagnostics

Maintenance experts can use the voice gateway to remotely monitor elevator systems, identify problems, and prevent further problems from occurring. Thanks to the use of remote access, any problems with the elevator can be solved more quickly, which not only minimizes failures, but also ensures uninterrupted operation of the elevator.

Quick response in emergency situations

In case of emergencies and unexpected events, such as power failures, earthquakes or other critical situations, there is a direct line of communication through the voice gateway available between the people in the elevator and the emergency services.
Automated emergency scenarios of rapid response ensure that relevant security forces and other organizations are contacted in time, facilitating a rescue operation, which is then quick and well-organized.

Ready for the future

As technologies evolve, voice gateways can be easily updated with new features. Therefore there is no need to change the elevator communicator every time you need to set a new function that cannot be added to conventional solutions.

Summary: 5 main advantages of the integration of an elevator IoT gateway

  • Real-time data monitoring 
    The elevator IoT gateway enables building management and maintenance teams to monitor real-time data. Elevator sensors continuously collect and communicate data about the elevator speed, usage patterns and system status. With real-time operation monitoring, elevator gateways can help make the operations more efficient and reduce downtimes. In addition, it can increase the lifetime of systems by quickly and early detecting problems. 
  • Data analysis for predictive maintenance 
    Elevators with integrated IoT technology provide advanced analytics that predict maintenance needs. The voice gateway system uses data and trends to detect failures and repair elevator components before they fail, helping to extend the equipment lifetime and to reduce the need for emergency repairs and extended elevator downtime. 
  • Remote access and optimization 
    Authorized employees have the ability to remotely manage the elevators. Building aministrators can remotely adjust elevator settings, schedule maintenance and optimize the elevator output. 
  • Energy efficiency and cost savings 
    Elevator IoT gateways constantly analyze usage patterns and optimize their operation according to current demand, which contributes to energy savings. Thanks to this, building owners save energy. During times of lower demand, intelligent algorithms can operate elevators more efficiently and economically, resulting in cost savings. 
  • Integration with building management systems (BMS) 
    The integration of Building Management Systems (BMS) with elevator gateways helps to keep the functioning of buildings smooth. The complex device management is made easier thanks to the central building management and monitoring. The building management and elevator operation are more efficient thanks to this connection.

SECTRON has a solution for an elevator communicator

Elevator IoT gateways are a revolution in this industry. Robustel has developed the EV8100 elevator gateway with complex interfaces while complying with global standards. It enables a smooth integration with current devices.


In addition, it can boast a backup battery and a 4G network failover function that ensures maximum reliability even in case of power failure. Moreover, it offers VoLTE (Voice over LTE), VoIP (Voice over IP) and an FXS an (analog telephone line interface) port. These protocols enable communication between the elevator intercom system and a mobile network. 

In addition, the device works smoothly with the Robustel remote device management cloud platform Robustel RCMS (Robustel Cloud Manager Service).

Key Features of the Robustel EV8100 elevator gateway

  • Support of VolP and VoLTE
  • Integrated backup battery, complies with EN 81-28 and AS1735 standards
  • Highly stable 4G/3G/2G cellular connectivity with global band coverage
  • Interface 1× RS232, 1× RS485 + 1× CAN for connection to industrial devices
  • 4× DI & 1× Relay for simple monitoring and control
  • Two SIM card slots for redundant communication
  • Support of Wi-Fi 802.11ac with the support of AP and Cient modes
  • Bluetooth 5.2 support
  • Docker software support
  • Support of C, C++, Java, Python, Node.js etc.
  • Wireguard/IPsec/OpenVPN/GRE/L2TP/PPTP/DMVPN+ more VPN options
  • RCMS-Robustel platform support for efficient management of a large number of devices

More information about the Robustel EV8100 elevator communicator on the product page on our e-shop.

Prezentacja wideo głosowej bramy windy Robustel EV8100


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