Dear Customers,
Here you will find the summary of how SECTRON operates during this extraordinary time.
Security in offices and warehouses
Due to the order of the Government of the Czech Republic, we suspend the possibility of personal collection of goods as well as personal collection and issue of complaint orders.
- Warehouse and shipping works in limited mode. However, orders are still processed without any change.
- Most employees work remotely in Home Office. Use e-mails and phones without any restrictions. We are always at your disposal.
- Personal meetings in offices, personal collection of goods, personal collection and issue of order complaints are not possible now.
Goods availability and inventory
- Most goods are in sufficient stock availability.
- Please contact us for goods “On request“. We will immediately find the best way to deliver the goods from the supplier to you. Please, take into account the current situation. Even logistics can have restrictions these days.
- We try to solve all inquiries without a delay in order to not slow down your projects.
Opening hours
- Warehouse and Order Dispatch 8.00-16.00
- Business office 8.00-16.00
- Technical Support Hotline 8.00-16.00
- You can send emails at any time (we try to reply as soon as possible)
Important contacts
- Czech sales department obchod@sectron.cz +420 556 621 030
- International Sales Department sales@sectron.cz +420 556 621 020
- Warehouse and shipping sklad@sectron.cz +420 556 621 040
- Hotline hotline@sectron.cz +420 599 509 599
- More contacts can be found on the CONTACTS page
Order Complaints
- Complaints run by default, the only limitation is the impossibility of personal handover and collection.
- Please send the claimed goods in a package to SECTRON, Josefa Savla 12, 70900 Ostrava, Czech Republic.
- Attach the filled out complaint protocol to the claimed goods.
- We handle your complaints by post mail or courier.
